Frequently Asked Questions

An escape room is an immersive, interactive puzzle experience where you and your team are "locked" in a themed room and must solve a series of puzzles, find clues, and complete challenges to achieve a specific goal (typically escaping the room) before the time runs out. Each room tells a unique story and offers different challenges.

Most of our current running themes are designed to be appropriate for all ages. Trapped can indeed be the perfect family weekend event! However, some of our themes are considered 14A. (any participant under the age of 14 needs to be accompanied by an adult). Any participant 12 or under will need to be accompanied by an adult regardless of which theme you’re trapped in. Please check location specific restrictions for more information.

Since we do not rate individual difficulty levels for any of our themes, all of our themes are suitable for first time escapers. Take a peek at our Themes page and choose from the current theme selections, assemble your perfect team, and you're set!

Our rooms accommodate different group sizes, typically ranging from 2 to 10 players. The ideal team size is indicated on each room's description. For larger groups, we recommend booking multiple rooms or exploring our event packages designed for corporate teams and large parties.

Prices vary depending on the room, location, day of the week, and time of day. Generally, tickets range from $25-$40 per person. Check the specific location and room for current pricing. We also offer special rates for groups and corporate events.

Yes, please arrive 15 minutes before your scheduled game time. This allows us to check you in, explain the rules, and get you ready for your adventure. Late arrivals may result in shorter gameplay time or forfeit of your booking, depending on scheduling constraints.

Please call us during our operations hours to cancel or modify any existing reservation. You can refer to the Locations page for contact information including operation hours.

Cancellations made at least 48 hours before your scheduled game time are eligible for a full refund or rescheduling. Cancellations within 48 hours of your game time are non-refundable but may be eligible for rescheduling, subject to availability and at our discretion.

Your game will absolutely be private. Once you make a reservation, you're reserving the theme to your group only.

No, you are never physically locked in the room. For safety reasons, all our rooms have emergency exits that can be used at any time. The "locked" aspect is part of the narrative and gameplay experience, but you are free to leave if necessary.

The recommended number of players stated beside each theme basically gives you an idea of the minimum players required, and the maximum number of players allowed for that specific theme. The number is determined by the theme room size, the puzzles in the theme and the nature of the game play.

At Trapped we do not rate individual difficulty levels for each of our themes, but we have an overall success rate of approximately 4.8%. Yes! We have done the math! Roughly 1 out of 20 groups solves the mystery and successfully escape from the themes here at Trapped. Are you ready for the challenge?

Since we do not have individual difficulty levels for our themes, you can still add an epic challenge to the overall 4.8% success rate at Trapped by trying one of our larger themes. This type of challenge can be achieved by making your group the least amount of players possible according to the recommended number of participants on our themes page. This would create a greater challenge to the already extremely low success rate.

Trapped is in fact perfect for birthday parties and corporate events. Each of our locations may have different offers, promotions and event packages. Please contact the specific location that you are planning on visiting for more details. Please click here for the contact information of individual locations.

Absolutely we can! If you have a group with more than 10 participants feel free to reserve more than one theme with the closest time slots available. You will need to split up the large group into multiple teams to be trapped inside the multiple themes at once. We do strongly recommend you contacting the specific location for large group inquiries by clicking here for more details.

Absolutely! Escape rooms are excellent for team building as they encourage communication, collaboration, problem-solving, and time management. We offer corporate packages that include facilitated debriefs that highlight team dynamics and can be tailored to focus on specific team development goals.

We host a variety of events including bachelor/bachelorette parties, family reunions, school field trips, holiday parties, and more. We also offer special themed events around Halloween, Christmas, and other holidays. Check our Events page or contact us for more information.

Learn more about our special events

Woohoo! Trapped offers free game play on your legal birthday ( + or - 2 days from your birthday). For instance, if you visit us on Friday when your birthday lies on the Wednesday of the same week, you would still qualify for a free admission. Please remember to bring a government issued ID with your birth date stated for verification at the facility.

Yes, safety is our top priority. All rooms are monitored by staff, have emergency exits, and comply with local safety regulations. None of our puzzles involve physical risk or danger, and you are never actually locked in. Our staff provides a safety briefing before every game.

Our rooms are designed to be comfortable, and ventilated. If you experience claustrophobia, please let us know when booking, and we can recommend suitable rooms with more open spaces. Remember, you can exit the room at any time if you feel uncomfortable.

Some of our rooms may have suspenseful or mysterious themes, but we clearly indicate the intensity level in each room's description. Most of our rooms focus on puzzles and adventure rather than fear. If you have concerns, please ask us about the specific room you're interested in.