Last Updated: December 2024

TRAPPED Escape Rooms ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Make a booking or reservation
Create an account
Subscribe to our newsletter
Contact us through our website
Participate in promotions or surveys

This information may include your name, email address, phone number, and payment information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP addressBrowser typeOperating systemAccess timesPages viewed

How We Use Your Information

We use the information we collect to:

1Process your bookings and reservations
2Send you booking confirmations and updates
3Respond to your inquiries and provide customer support
4Send promotional communications (with your consent)
5Improve our website and services
6Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers who assist in our operations (payment processors, email services)
Legal authorities when required by law

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your Privacy Rights

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under this law, you have the right to:

Access your personal information held by us
Correct inaccurate or incomplete information
Request deletion of your information
Withdraw your consent at any time
Opt-out of marketing communications
File a complaint with the Office of the Privacy Commissioner of Canada

Contact Us

If you have questions about this Privacy Policy, please contact us at:

contact@trapped.com